COVID-19 Pandemic Response
Since we serve the healthcare, biotech, and pharmaceutical industry we have been designated an essential business and we are asked to remain open. It is important that we stay operational to serve our customers and deliver products to researchers and healthcare providers during the current situation. We take seriously our responsibility to educate and protect our people in order to minimize the impact of this Pandemic. To effectively remain open during this time we are taking the following steps:
Remote Work
We have asked those that can work from home to do so until local restrictions are lifted.
Sales Calls & Interaction
Our Sales teams have been asked to minimize travel for at least until travel restrictions in their regions are lifted.
Travel
We have reduced all international and domestic air travel until April, 2022.
Social Distancing
In our facilities we have implemented a program of physical distancing and changed shifts to allow the maximum separation between our employees. We are following guidance from the U.S Centers for Disease Control for minimum distances.
Supply Chain & Sourcing
Many of the PCR and transport products we make are in very high demand and the potential for back orders exists. We are monitoring this situation very closely as we make the components for COVID-19 diagnostic kits. We have experienced shortages of some components and raw materials that are in high demand throughout the world. We are adding capacity whenever possible or practical.
Customer Support & Service
Our customer support is available and functioning normally by phone, email and online chat. You can place orders and receive updates on orders you have placed as usual. Because of significant increases in support requests we strive to respond to these requests within 48 hours. We appreciate your patience and understanding. Online Chat has been expanded and is available from 5:00 AM to 5:00 PM PST/PDT.
Inventory & Stock
Our stock positions are changing daily but we are continuing to make and ship product every day. As we have a reduced facility census for social distancing some lead times may be longer than expected. Please check with us on critical items. We are following a "first-in first out" policy on orders, so orders placed receive priority over any inquiries. We are experiencing extensive lead times on Aerosol Pipette Tips and rtPCR plates as well as some other products.
Logistics & Services
In some cases transportation, sterilization, and shipping are slower that normal. This is simply because some areas have shut down transportation. Access to air cargo and ground transport have been constrained. We are managing this the best possible to prevent disruptions.
Products for COVID-19 Testing
Labcon offers a range of products for RT-PCR diagnostic and specimen collection protocols from WHO and other national governments. You can download a list of this range by clicking on the button below.
Last Updated
December 30, 2021
Contact Information
You can contact us by emailing custsupport@labcon.com, or by phone at 707-766-2100, or by postal mail at Labcon North America, 3700 Lakeville Highway, Petaluma, CA U.S.A. 94954 or by clicking the link below.