Support How to Reach Us

Customer Support Services

We are available by email, phone and fax.


USA : 1.800.227.1466
Outside : +1.707.766.2100

USA : 1.707.766.2199
Outside : +1.707.766.2199

See below for live support hours

Contacting Support

We are available to help you with product questions, pricing, shipping, placing orders, and other information from 7:00am to 5pm (07:00 to 17:00) Monday through Friday. Please check below for our current time. For questions about products ordered from one of our distributors please contact your distributor. To obtain a certificate that is not shown online contact the distributor you purchased from.

To obtain certificates for the lot number of your product use the links above to download these online 24 hours a day.

The time and date at our location is currently:

About Us

Located in the San Francisco bay area, we employ a diverse, educated, and experienced staff. Our primary operations are centered in a 12,000 square meter facility in Petaluma, California, U.S.A


  •  3700 Lakeville Highway
          Petaluma, CA 94954 USA
  •   1.707.766.2100
  •   1.707.766.2199